Windows 10 April 2018 Update problems: how to fix them

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Windows 10 April 2018 Update problems: how to fix them

If you’ve experienced any problems with the Windows 10 April 2018 Update since downloading and installing it, trust us – you’re not alone. Even though up to 50% of users have experienced problems with Windows 10 over the years, Microsoft still seems to be forcing users into the April Update. But, don’t worry – we’ve collected all the April Update problems and fixes we could find in this guide.

As time goes on, Windows 10 April 2018 Update problems persist. However, it looks like the problems are starting to slow down as fixes trickle out. If you’re still experiencing problems, however, don’t worry – we’ll still keep this article updated with all the problems and fixes we find. One of the most recent Windows 10 April 10 2018 Update problems involves users’ desktops disappearing. Awesome.

It’s a fact of life, unfortunately, that some things can and do go wrong immediately after the release of a major operating system update. The large amount of Windows PCs out their, plus the wildly varied configurations, means problems happen.

If you’ve encountered a Windows 10 April 2018 Update problem that we haven’t covered, follow and tweet us and we’ll do what we can to find a solution.

How to fix Windows 10 April 2018 Update installation problems
A number of people who are using Windows Update to download and install the Windows 10 April 2018 Update are experiencing problems. Windows 10 has a troubleshooter that can help identify any problems. This can also reset the Windows Update app, which can help kickstart the installation.

To do this, click the Start menu, then click the cog icon on the left, which will open up the Settings window. Click ‘Update & Security’ then ‘Troubleshoot’. Click on ‘Windows Update’ then ‘Run the troubleshooter’ and follow the instructions, and click ‘Apply this fix’ if the troubleshooter finds a solution.

1. Free up disk space

Some people are also experiencing problems where the update process works for a while, then reaches a certain point and stops installing the Windows 10 April 2018 Update, reverting back to a previous version of Windows 10.

If that doesn't work, and you still cannot install the Windows 10 April 2018 Update, then you may need to free up some space on your hard drive.

The April 2018 Update requires 16GB of free space for the 32-bit version, while the 64-bit version needs 20GB on the hard drive where Windows 10 is installed. If you do not have this space on your hard drive, then the April 2018 Update will fail.

So, the first thing you should do if the Windows 10 April 2018 Update install fails is to check your drive space in Windows Explorer. If it is running out of space, try typing in "Disk Clean-up" in the search box on the taskbar and select the system disk (usually the C: drive).

Click ‘OK’ then select the tick boxes of the files you want to delete. These should be safe to remove, but remember you can't retrieve them once they're gone. You’ll be told how much space you’ll save. Click ‘OK’ then ‘Delete files’ to remove the files. If you want to create more space, click ‘Clean up system files’.

Once that's done, try downloading and installing the Windows 10 April 2019 Update again.

2. Disable anti-virus software

If you have antivirus software installed, try disabling that before trying to install the Windows 10 April 2018 Update, as that may fix the problem. You should then enable it and use it normally once the installation has completed.

You may even need to uninstall the software temporarily. Just make sure that you reinstall it once the April 2018 Update installs successfully.

3. Reset the update

If you are still experiencing problems when trying to install the Windows 10 April 2018 Update, then you may need to reset the update service and try again.

To do this, open up the Command Prompt by typing in 'CMD' into the searchbar and right-clicking on 'Command Prompt'. Select 'Run as administrator'.

Once open, type in the following, pressing Enter after each line:

net stop wuauserv
net stop bits
net stop cryptsvc
Ren %systemroot%\SoftwareDistribution\SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
net start wuauserv
net start bits
net start cryptsvc

Afterwards, restart your PC and try installing the April 2018 Update again.

4. Install the Windows 10 April 2018 Update via USB

If you’re still having trouble downloading and installing the Windows 10 April 2018 Update, you should try installing it from a USB drive.

You’ll need a blank DVD or a USB stick to add the installation files, with at least 5GB of spare space. If you don’t have a spare drive, check out our list of the best USB flash drives 2018.

Download and install the tool, then open it up and agree to the license terms. On the ‘What do you want to do?’ page, select ‘Create installation media for another PC’ then click ‘Next’. Select the language, edition and 32-bit or 64-bit version, then select either ‘USB flash drive’ or ‘ISO file’, depending on whether you’re installing from a USB drive or from a DVD (select ISO file for this).

You can download the Windows 10 April 2018 Update 1803 (64-bit) ISO image directly from Microsoft.

There is also the Windows 10 April 2018 Update 1803 (32-bit) ISO file available if you have older 32-bit hardware.

Once the tool has formatted and created the installation drive, you can restart your PC, boot from the drive and install the Windows 10 April 2018 Update from scratch. Our How to install Windows 10  guide will show you how.

5. The mystery of the disappearing desktop

We’ve heard some alarming reports of users’ desktops just disappearing. We’ve seen a couple Reddit posts that link this issue to Avast Antivirus – but Avast has come out and said that it has ‘tested it and couldn’t find any problems affecting Avast Antivirus consumers specifically.’ We’re not sure what the root of the problem is, but if you’re an Avast user – you might want to hold off on installing the Windows 10 April 2018 Update until a fix has been released. However, according to a report from Hot Hardware, it seems like Microsoft is blocking the update for any machines running Avast.

Fortunately, it looks like the most recent windows update, build KB4284835, seems to have fixed it. The update ‘Addresses an issue that caused the system to start up to a black screen.’ Apparently the cause was an incompatibility with certain PC tune-up services.